Privacy Policy

1. Who we are

Dangi Mobility Solutions (“we”, “us”, “our”) provides taxi, outstation cab and tour services from New Delhi, India. This policy explains how we handle personal data when you use www.dangimobility.com, send us an enquiry, or contact us by phone, WhatsApp or email.

Under India’s Digital Personal Data Protection Act, 2023, we are the “Data Fiduciary” for this data. That means we decide why and how it is used, and we are responsible for it. This page is also our privacy policy under the Information Technology Act, 2000 and the rules made under it.

2. What we collect

Details you give us

• Enquiry forms on our home and contact pages: your name, mobile number, pickup location and destination. If you choose to add them, we also collect your travel date and preferred cab type. We record the date and time each enquiry is sent.
• Calls, WhatsApp and email: your phone number or email address, and anything you tell us, such as your pickup address, number of passengers, luggage and trip plans.
• Bookings: the details needed to run your trip, such as pickup address and time, the name and contact number of the person travelling, and a record of the fare paid.

This website does not take online payments. We will never ask for your card number, CVV, UPI PIN, OTP or bank password. Please don’t send us identity documents unless we ask for them for a specific reason, such as a permit required for your route. If we do ask, we will tell you why and use them only for that purpose.

Details collected automatically

• Technical data: your IP address, browser and device type, and the pages you visit and when. Our hosting provider records this in server logs, and Google Analytics uses it to give us visit statistics.
• Bot check: when you send a form, Cloudflare Turnstile checks your browser to confirm a real person is sending it. To do this, it processes your IP address and technical information from your browser.
• Cookies: see section 7.

3. How we use it

• To reply to your enquiry, share a fare and confirm your booking.
• To arrange and run your trip, including giving your pickup details to your driver and calling you on the day of travel.
• To help you before, during and after your trip, and to deal with feedback or complaints.
• To keep the website safe, block spam and stop misuse of our forms.
• To understand, in overall numbers, how people use the website so we can improve it.
• To keep our accounts and meet our legal duties, including lawful requests from government authorities.

We do not sell or rent your personal data. We won’t send you promotional messages unless you have agreed to receive them, and you can ask us to stop at any time.

4. Why we are allowed to use it

When you send an enquiry or contact us, you give us your details yourself so that we can reply, quote and arrange your trip. Indian law allows us to use them for that purpose.

Where we rely on your consent, you can withdraw it at any time by contacting us (see section 13). Withdrawing your consent doesn’t affect anything we did before. Without a way to contact you, though, we may not be able to complete a booking.

5. Who we share it with

We share personal data only when it is needed, and only as much as is needed:

• Your driver: the driver or vehicle partner assigned to your trip receives your name, contact number, and pickup and drop details, for that trip only.
• Services that run this website for us:
  • Google (Firebase Cloud Firestore) stores the enquiries sent through our forms.
  • Resend emails each new enquiry to our inbox.
  • Cloudflare (Turnstile) checks that forms are sent by people, not bots.
  • Google Analytics gives us statistics about website visits.
  • Vercel hosts this website.

  These providers handle data on our behalf and may use it only to provide their service to us.

• Authorities: when the law, a court or a government authority requires it, or when it is needed to protect someone’s safety, for example after an accident or incident during a trip.
• A new owner: if our business is sold or merged, your data may pass to the new owner, who must keep protecting it as this policy describes.

6. Data stored outside India

Some of the providers listed above store or process data on servers outside India, for example in the United States. Indian law allows this, except to countries the Government of India restricts. We use well-known providers that protect data with industry-standard security.

7. Cookies

Cookies are small files that a website saves in your browser.

• Google Analytics sets cookies (such as _ga) to count visits and see which pages are useful. It doesn’t tell us your name or phone number. You can opt out with Google’s Analytics opt-out browser add-on.
• Cloudflare Turnstile may store small pieces of data in your browser to complete the bot check. Our forms need this to work.
• The map on our contact page comes from Google Maps, and Google may set its own cookies when it loads.

You can block or delete cookies in your browser settings. If you block all cookies, some parts of the site, such as the form check, may not work.

Links to WhatsApp, Google Maps and other websites take you to services run by other companies. Their own privacy policies apply there.

8. How long we keep it

• Enquiries and bookings: we keep these for as long as we need them to handle your enquiry, your trip and any follow-up. We delete them within 3 years of your last contact with us.
• Records the law requires: we may keep some records longer, but only for the legal purpose. Examples are accounts and tax records, and data and logs that Indian law requires us to keep for at least one year.
• Website statistics: Google Analytics keeps visit data for no more than 14 months. Our hosting provider keeps server logs for a short period.

When we no longer need your data, we delete it or remove anything that identifies you.

9. Your rights

You can ask us to:

• Show you your data: give you a summary of the personal data we hold about you, how we use it, and who we have shared it with.
• Correct or update details that are wrong or incomplete.
• Delete your data, unless the law requires us to keep it.
• Withdraw your consent at any time.
• Resolve a complaint about how we have handled your data.
• Name a nominee: choose someone to use these rights for you if you die or become unable to use them yourself.

To make a request, contact us using the details in section 13. Please contact us from the mobile number or email you used with us, or tell us what it was, so we can check the request really comes from you. There is no charge, and we will respond within 30 days.

If you are not satisfied with our response, you can complain to the Data Protection Board of India.

10. How we protect it

• The website uses HTTPS, so details you send are encrypted on their way to us.
• Enquiries are stored on Google Cloud, which encrypts stored data. Only our team has access to them.
• Our server checks every form submission, and bot protection blocks spam and automated attacks.
• Only the people who need your details for your trip, such as our booking staff and your driver, can see them.

No website or system is completely secure. If a data breach affects your personal data, we will inform you and the authorities as Indian law requires.

11. Children

Our services are meant for adults. If you are under 18, please ask a parent or guardian to make the enquiry or booking. When a parent or guardian books a trip that includes children, we use the children’s details only to arrange that trip. If we learn that a child has given us personal data without a parent’s or guardian’s consent, we will delete it.

12. Changes to this policy

We may update this policy when our services or the law change. The date at the top of this page shows when it last changed. If we make a significant change, we will say so clearly on this page.

13. Contact us and Grievance Officer

For questions, requests or complaints about your personal data, contact our Grievance Officer:

We will reply as soon as we can and resolve your request within 30 days.